We’re always here to help
Questions about bookings, trips, or using the service? Write to us — support is available 24/7.
Telegram
A fast support channel for GoTransfer customers
Quick contacts
* For time-sensitive trip issues, use the website chat or Telegram.
FAQ
How can I change the pickup time after booking?⌄
Message us in chat or email with your booking number — we’ll adjust the time if the driver is available.
Where can I see the price upfront?⌄
Enter your route in the search — indicative prices by car class appear right away. The final price is confirmed by the driver.
How do I contact the driver?⌄
Driver contact details are available after the booking is confirmed. Before that, all messaging goes through support.
How does payment work?⌄
In the current production flow, the agreed fare is paid after the trip. No advance payment on the website is required.